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Mediation & Facilitation

GUIDELINES

Mediation and Facilitation helps participants have a difficult conversation, get clear about what’s important to everyone, and make decisions that meet the needs of those involved. In this process, people speak for themselves and make their own decisions. Governance Alive service providers are internationally certified, adhere to the Maryland Standards of Conduct and work in teams. The process is:

  • Non-judgmental: Mediators and facilitators listen, ask questions, and try to clarify what’s important to everyone. They don’t give advice, won’t decide who’s right or wrong, and they won’t take sides.
  • Confidential: Facilitators and mediators maintain confidentiality except for issues of child abuse, elder abuse and credible threats of violence. Code of conduct forbids service providers from disclosing information shared in private sessions.
  • Voluntary. Participants are at the table of their own free will and can withdraw from the process at any time. No one will be forced to do anything they do not want to do. Nobody will be forced to agree to anything they do not want to agree to in the process.

MILESTONES

  1. Service provider contacts all stakeholders for a confidential intake conversation (depending on emotional intensity, estimated at 30 – 90 min. / person).
  2. Service provider collaborates with stakeholders to schedule a date, time, venue and other logistics for the first group conversation.
  3. Sessions are scheduled in two or three-hour increments until participants are either satisfied with the outcome or wish to end the process.
  4. Participants make consent decisions about next steps.
  5. Participants evaluate the service provider and the process.

MEASURES OF SUCCESS

The process shows signs of success when:

  • Participants feel safe enough to speak out on touchy or difficult subjects.
  • Participants feel heard and their position understood.
  • Participants can speak their truth without feeling judged or blamed by the service provider.
  • A list of topics, framed in a clear and neutral way, is identified for problem-solving.
  • Participants collaborate in the problem-solving phase and make win-win agreements.

BENEFITS

The benefits inherent in mediation and facilitation include but are not limited to the following:

  • Relationships are re-built and strengthened, goodwill is generated.
  • Agreements are sustainable and respected by participants.
  • Participants learn new skills in approaching difficult situations and making inclusive decisions.

Governance Alive provides a new approach to conflict resolution by addressing the underlying structural causes of conflict. We combine conventional meetings and group facilitation methods with examination of reporting relationships, domain of responsibility, and employee engagement policies that initiates an organic process of improvement.

Contact us to learn more about our mediation and facilitation services.